Singapore, 23 Jul 2021 – 34 individuals and organisations were recognised this evening at the Singapore Tourism Awards 2021 for their achievements in providing innovative and outstanding experiences and services, even in the midst of the COVID-19 pandemic.
Organised by the Singapore Tourism Board (STB), the virtual edition of the Singapore Tourism Awards was graced by Minister for Trade and Industry Mr Gan Kim Yong.
STB Chief Executive Mr Keith Tan said, “In the toughest year the tourism sector has ever endured, we are inspired by the efforts of all our award finalists and recipients to transform their business models and appeal to new audiences. As we prepare to welcome international travellers back to Singapore in a safe and calibrated way, it is crucial for our tourism businesses to maintain this spirit of resilience and creativity. We hope they will continue to innovate and create new products and experiences that will ensure that Singapore remain a top destination for both leisure and MICE visitors.”
There were 77 finalists1 nominated for the Experience Excellence, Enterprise Excellence and Customer Service categories this year, and three new awards have been added to the Special Recognition Category – Special Award for Sustainability, Special Award for Most Exemplary Employer and Special Award for Community Care (Business and Individuals).
Nine recipients for Special Recognition
Seven organisations and two individuals were honoured under the Special Recognition category.
Special Award for Sustainability
Mandai Park Holdings and Resorts World Sentosa were each awarded the Special Award for Sustainability for their contributions to environmental sustainability.
Special Award for Most Exemplary Employer
Wildlife Reserves Singapore and Gardens by the Bay were each conferred the Special Award for Most Exemplary Employer for developing and implementing impactful policies to retain and retrain employees during the pandemic.
Special Award for Community Care (Business and Individuals)
Marina Bay Sands, Resorts World Sentosa and SATS-Creuers Cruise Services Pte Ltd (SCCS) & Star Cruises received the Special Award for Community Care (Business) for stepping up as leaders for positive change during the pandemic and displaying care and selflessness for the wider community.
Ian Soh from Mandarin Oriental, Singapore and Loo Sew Min from Resorts World Sentosa were recognised for their acts of selflessness with the Special Award for Community Care (Individuals).
Twenty-five recognised as the most outstanding in the tourism sector
A total of 25 individuals and organisations were also honoured for their outstanding achievements across the three award categories of Customer Service, Experience Excellence and Enterprise Excellence.
In particular, Xperience DMC’s Fascinating World of Aviation PLUS Exclusive Hangar tour was named Outstanding Tour Experience under the Experience Excellence (Leisure) award category, for presenting Singapore’s unique aviation history with a special focus on Seletar Aerospace Park.
Lloyd’s Inn Singapore was also recognised for its Outstanding Hotel Experience under the Experience Excellence (Leisure) award category. The hotel engaged in multiple cross-sector collaborations with retailers and specialists, to provide guests with new experiences that focused on sustainability, wellness and mental health.
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Photo highlights from the awards ceremony will be available here from 23 Jul, 2200h. Please credit the images to Singapore Tourism Board.
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For more information and interview requests, please contact:
Paige Lee
Senior Manager
Communications
Singapore Tourism Board
Email: Paige_LEE@stb.gov.sg
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About the Singapore Tourism Awards
Organised by the Singapore Tourism Board (STB), the Singapore Tourism Awards brings together Singapore's tourism sector to celebrate individuals and organisations that best deliver exceptional experiences and achieve enterprise excellence. The Awards is an integral part of STB's efforts to raise the Singapore tourism sector's competitiveness by motivating organisations and individuals to create compelling experiences or adopt best practices. For more information, visit www.singaporetourismawards.com.
About the Singapore Tourism Board
The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.
More: www.stb.gov.sg or www.visitsingapore.com | Follow us: facebook.com/STBsingapore or linkedin.com/company/singapore-tourism-board
1Finalists were selected by STB from nominations submitted by businesses and stakeholders, based on their achievements in 2020